ScrapRack FAQ

Do you have another question that isn't answered here?

PLEASE NOTE:  The spinders Tiffany shows in the video have a 2-part locking mechanism.  Newer spinders have a simple 1-part open/closed mechanism.
ALSO - The phone number listed on the end slide is no longer valid.  Please call us at 253-284-9200 with your questions or comments.

ADDITIONAL TIPS:

1.  When adding small/loose items to the page pockets, using small zip bags is very helpful for keeping things together, as well as making it easy to take out and put back

2.  To keep things from popping out of the pockets as you're flipping pages, get into the habit of turning from the top corner rather than the bottom.  This pushes things INTO the pockets rather than up and out of the pockets.

3.  If the embellishments in the pockets are bulky enough to make the pocket gap open, try putting them into a deeper pocket.  Or get some Shut Your Flap tabs to ensure things stay put.  OR, if the items are flatter, try to put them into a pocket that the items will fit up to the top of the pocket (behind the flap). If your supplies sit below the opening of the pocket, the flap isn’t able to assist in keeping items within the pockets.

4. Unless you're using a gusseted Embellishment Page, don't over-fill your pockets with bulky embellishments.  For instance, if you have a bulk package of 200 black brads, just put 10-20 in a zip bag and into a standard pocket page in your ScrapRack, then put the rest in "back stock". Find a place in a closet or on a shelf where you can put sorted, organized, labelled extras to refill your ScrapRack when the 10-20 get used up.  A note in the ScrapRack with the black brads reminding you there's more in "back stock" will ensure that you can't forget what you have!

 

MORE FREQUENTLY ASKED QUESTIONS:

Q  My ScrapRack doesn't look like the photo - what am I doing wrong?

There are a few reasons why your ScrapRack might not look quite right.

  1. Is it set up correctly?  Be sure to watch the video (above) to confirm you've got your rack at the correct angle.
  2. Is it still being filled?  A not-yet-full ScrapRack can look loose, droopy, and unorganized.  Either wait until it's more full before you pass judgement, or put the filled spinders closer together so they support each other while you're filling the rest.
  3. Are you using Dividers?  The pliable nature of the ScrapRack pages makes them perfect for storing supplies, accessing the pockets, and adjusting to the contents.  The one thing the pages need help with, however,  is counter-balancing the weight of your craft stash.  That's where the ScrapRack Dividers come in.  By adding 1-3 Dividers per spinder (on average), they not only give you an obvious labelled category break, but they also give needed structure and support.  If your pages seem to "sag", you might need more Dividers.  Another option is adding in some Specialty Storage Pages, made of more rigid material.
  4. Are your pages standing straight up and you can't see the items closest to the rings?  Your ScrapRack is too full.  Maybe you need to just adjust your spinder load.  Click here for the too-full spinder testClick here to see how simple it is to add a ScrapRack Expansion.
  5. If none of these answers helps you, send us a photo to CustomerService@Totally-Tiffany.com and we'll help you figure it out.

Q  The pages seem very flimsy - how can they be strong enough to protect my stuff?

A  The ScrapRack pages are made of a super-strong food-grade plastic.  This material allows us to create a page that is lightweight but still offers maximum durability.  These acid-free pages will not tear, puncture, or yellow.  By not adding extra bulk to your supplies, the ScrapRack pages allow you to get more stuff stored in a smaller amount of space. Other than a manufacturing defect of stitching or hole punching, we have never had a page fail.  If you ever find a page that doesn't work for you, contact us at CustomerService@Totally-Tiffany.com or 253-284-9200 and we'll take care of it.

Q  My pages stand up and it's hard to get to the items along the spine.  How do I fix that?

A  It sounds like you've got a ScrapRack with too much fun stuff in it!  Start using your supplies and naturally thin-out your ScrapRack, or consider adding an Expansion Base.  Another option is to just store some of your less-used spinders off your Rack.  Here's a blog post (with video) showing this great solution.

Q  I saw a photo where someone put a board under the front of their ScrapRack to put it at less of an angle.  Will that hurt it?

A  Some people prefer their ScrapRack to lie more flat, rather than at the angle created when the stand is assembled.  While increasing the ScrapRack angle to make it more upright can cause long-term permanent damage to spinders and pages, decreasing the angle is always an option.  Whether you want to prop up the front, not assemble the stand and leave it flat, or set it up on its stand as designed, it's up to you and how you prefer to "flip and find" through your organized  ScrapRack.

Q  My ScrapRack pages sometimes flop over.  How can I stop that?

A  This can sometimes happen if the ScrapRack is too full (pages don't lay flat enough), or the outer pockets have heavy items.  The best way to load your supplies in the ScrapRack pages is by putting the heavier items in the pockets closest to the rings (see the video above, or read this blog post).  Try thinning out your ScrapRack, or adjusting what is in the outer pockets.

Q  My pages are slipping out of the spinder rings - help!

A  First, make sure you have your ScrapRack at the correct angle.  Too much incline is too much drag on the spinder rings.  If that's not the problem, age and "extra" weight on the top spinder rings can loosen their grip over time.  Try re-loading the spinder and reversing it so the opposite ring is at the top.  Another option is to add Spinder Sleeves to bridge any gap that's forming on the top rings.  If your spinders are doing this when they're brand new, contact CustomerService@Totally-Tiffany.com or call us at 253-284-9200.

Q  Some of my supplies fall out of the pockets when I travel.  Is there a way to avoid that?

A  When packing to travel, it's best if you can keep your full spinders stored vertically for the trip.  If that's not possible, here are some other solutions.  Often the escaping supplies are caused by a pocket that is so bulky it's "puckered" open, or the pocket contents are able to get in front of the pocket flap.  Here's a blog post about how to load pages - pay special attention to the section "Above the flap".  And here's a blog post about putting supplies into small zip bags.  Zip bags are not only good for corraling small embellishments, they won't slip out of a pocket on their own.  For added security, putting Shut Your Flap tabs on the problem pockets should cut down on the supplies getting out.   Another option is to put your "escapees" into a Specialty Page with locking tabs.