For ScrapRack FAQs and a helpful video, click here.
FREQUENTLY ASKED QUESTIONS at Totally-Tiffany:
Q I'm just getting started organizing my craft room. Where should I begin?
A First of all, yay you! Organizing your craft supplies will help with your creativity in ways you don't even understand. So to get started, first you should decide what kind of crafter you are. This will give you a better idea of which types of storage options you should be focusing on. Click on this link to read Tiffany's article, then come back for the next steps: https://www.totally-tiffany.com/what-type-of-crafter-are-you/
Now that you know what type of crafter you are, you can plan your organization to best fit how you craft. Next, sign up for the FREE step-by-step class we offer called the Get Organized Challenge. This will give you a tried-and-true plan of attack for organizing all of your crafting supplies. Last but not least, make sure you're on our mailing list so you'll stay up to date on new products, appearances, tips & tricks, and specials. Click here to make sure we have your email address. Don't worry - we NEVER share your information with anyone.
Q Is there a Totally-Tiffany store I can visit?
A While we don't have a Totally-Tiffany store, select Totally-Tiffany products are available at many JoAnn and Hobby Lobby stores nationwide. Click here to see what's available at all Hobby Lobby stores. Click here to find a participating JoAnn Fabric & Craft store near you.
Q Are there any local scrapbooking stores that carry your products?
A There are some small scrapbooking stores around the country that carry some of our products. If your favorite store doesn't have what you're looking for, please tell them that you would like to find more Totally-Tiffany products on their shelves! They can contact us at CustomerService@Totally-Tiffany.com or call 253-284-9200 to see about opening a wholesale account.
Q Where can I find Totally-Tiffany products outside of the US?
A Currently our products aren't available on store shelves outside of the US (we're working on it!), but there's a few options for getting Totally-Tiffany products shipped to your location. If you're in Canada, click here for the latest resources. For other locations, Scrapbook.com offers almost all of the Totally-Tiffany and ScrapRack products, and they ship world wide. We also can ship directly from the Totally-Tiffany warehouse to anywhere in the world. Just place your order on our website, and get ready to get organized! NOTE: our system isn't good at estimating international shipping charges. If you are quoted a high rate, don't give up. Please contact us for questions or to get a shipping quote at CustomerService@Totally-Tiffany.com or call us at 253-284-9200.
Q Is it possible to pick up my order to save on shipping?
A Yes! Our warehouse is located in Tacoma, Washington. If you live near, or are planning to visit, we are happy to have your order at the front door for pickup. Details can be found on our Shipping Information page.
Q When is the next HSN 24-hour Craft Day?
A Tiffany makes regular appearances on HSN 24-hour Craft Days, often to introduce new products and offer exclusive deals. To know when Tiffany will next be featured, be sure to follow Tiffany on Instagram, Facebook, or Twitter, where we always announce these appearances. Click on any of the colorful icons at the top of this page where it says "Connect with Tiffany" above.
Q Will you be at the Creating Keepsakes/Scrapbook Expo show in my area?
A Click here to see where we will be traveling to a convention near you!
Q Do you offer discounts?
A We regularly offer price discounts, BOGO deals, extra Total Rewards Points, and more. Be sure you're on our mailing list to hear about these offers. Sign up here (don't worry - we never share your information with anyone else).
Q How do I apply my discount coupon code at checkout?
A When you're done shopping and ready to check out, click on the "View Cart" button, or the "Cart" tab at the top of the page. From there you should see the items you are planning to purchase. Under the items there is a white box that says "Coupon code" and a pink button next to it that says "Apply coupon". Enter the coupon code in the white box, then click on the pink "Apply" button. You will see a message that says your coupon has just been applied and your estimated total should change accordingly. If the coupon doesn't work, you'll receive a different message letting you know what the problem is. Call or email us if you need help. (253-284-9200 or CustomerService@Totally-Tiffany.com)
Q When does the next Get Organized Challenge start?
A The FREE Get Organized Challenge series of 8 classes is offered a few times a year. For the most up-to-date information, visit our Get Organized Challenge class information page here.
Q How long does it take an item to return to stock?
A We work very hard to avoid product unavailability, but sometimes our organizers are a lot more popular than we expected! Depending on the item, it might be just a matter of days before it comes back, while other items could take months. Be sure to add yourself to the waitlist for the product you're looking for and you'll be notified the moment it's back in stock. (You'll find the "Join Waitlist" option on the product details page for any item that's currently out of stock.)
Q Do you offer free shipping?
A There is always free shipping at Totally-Tiffany for orders over $200. In addition, there are 2 days per year when we offer free shipping for a minimum order of $35. These dates are Black Friday (the day after Thanksgiving), and National Scrapbook Day (the first Saturday in May). Free shipping is limited to the continental US, and other restrictions may apply.
Q How do I return something I don't need?
A Here's a link to our Returns policy. For assistance, please contact us at CustomerService@Totally-Tiffany.com or call us at 253-284-9200
Q My order arrived damaged/with missing pieces. What should I do?
A Please contact us at CustomerService@Totally-Tiffany.com or call us at 253-284-9200